Description

We are hiring Call Center Customer Service Representatives to work in large transportation department. The assignment is working with Capitol Region Education Council (CREC) in Hartford, CT.

Hours:
Indicate shift preference, but it is not guaranteed, based on the department needs:
* * PM SHIFT 12:30 pm - 8:00 pm
* Mandatory Overtime, as required during peak periods

*Pay Rate: $17.25 per hour

Position Requirements:
* 1 year Call Center Customer Service Experience
* 1 year Office Experience
* Heavy Call Volume (Inbound & Outbound)
* Proficient in Microsoft Office programs
* Ability to work individually and in a team environment
* Ability to work mandatory overtime

Duties Include:
* Serve as customer service representative to parents and school districts with transportation needs
* Process transportation change requests and complaints from parents and schools
* Work as a liaison between parents, schools and transportation providers
* Resolve logistical issues to ensure safe and timely transportation
* Maintain records for the transportation department including: student roster, route sheets, transportation changes, alternate schedules, accident reports, database, etc.
* Assist with Choice, (K-3) students when their parents fail to meet them at the bus stop
* Assist director of Transportation and Transportation Manager as needed
* Adherence to all school, district, state and Board of Education regulations, law and policies pertaining to duties, conduct, confidentiality, security and ethics.
* Satisfactory background results required